- About Us and FAQ
About Us and FAQ
Started in 2013, l'oiseau fabrics began as Michelle's search for Euro knits that were not locally available. Many disappointed trips into Calgary became a resolve to bring them in herself, and here we are! l'oiseau fabrics is a family-run online store located in Southeast Calgary, Alberta, Canada.
-Michelle finds the suppliers, distributors and collections which end up in our store. She is our fabric hunter extraordinaire!
-Colin is primarily involved in the technical side of the store and social media.
-Mary and Hunter process your orders and answer questions
We hope you love our fabric the way that we do, and that you have a chance to create many beautiful things using it!
Q: How soon will my order be shipped?
A: We do our best to fill all orders within 2 business days, with shipping that day or the next depending on the time of day.
Q: How much fabric do I get for 1 quantity?
A: The vast majority of our fabrics are priced per 50 cm; remnants and panels being the main exceptions. If you're ever unsure, the product description will tell you how much length you get for the price.
Q: How long will shipping take?
A: Within AB,SK and BC it's 1-2 business days, and 3-5 for the rest of Canada. Shipping to the USA is by courier, and is 3 or 5-7 day delivery, not including customs delays. Worldwide is 10-15 business days. If you need faster shipping, we can generate a custom shipping quote and send the package with a higher priority!
Q: You have run out a print that I want. Will you get it back?
A: We order our collections seasonally, so there is a small window in which we can get more. Often if you see a fabric from a seasonal collection, what we bring in the first time will be all that we can get. We do monitor the frequently requested fabrics and will reorder if possible, but there is never a guarantee.
Q: Can I come to your warehouse and shop?
A: If you're local to Calgary, feel free to stop by! You can browse and order on your mobile device, or we can build your order ourselves as all orders must go through the online shop, and providing it isn't a very busy day we can cut your order straight away. If we have a large backlog we'll add your order to the queue, and let you know once it's been finished. We are located at 4430 112th Ave SE, Bay 107.
Q: What are your business hours?
A: We work the store from 10-4 Monday through Friday, and 10-2 on the weekends. We'll do our best to respond to all questions before we close for the day :)