- Shipping & Returns
Shipping & Returns
We ship globally! We base our shipping estimates on weight, as we've found that to be most accurate.
The rate bands for shipping are generous; you may be able to add 1 or 2 more fabrics for no increase in shipping. Try it out in the cart, and find out if you can save some money.
All orders within Canada are shipped with Canada Post as Expedited Parcels, so all orders will have tracking numbers.
For orders to the US we offer UPS Standard (5-7 day delivery) for $12 and UPS Select (3 day delivery) for $15.
We are please to offer free Shipping within Canada and the US for all orders over $100 CAD! Within Canada this is done via Canada Post, and in the US is is UPS Standard (5-7 day delivery)
***UPDATE: During the rotating 2018 Canada Post Strike, we will ship Canadian packages with UPS. This means we can't send to a PO box. Any order with a PO box shipping address will be sent a message to provide us a physical address; if we don't hear back, we'll send with Canada Post. ***
Returns Policy, Colour Quality and Flaws:
If you are not satisfied with your purchase, we certainly want to know! Please contact us and we will work with you. Returns will generally be accepted if you contact us within 10 days of receipt; please note that we can not accept a return of fabric that has been washed or cut by the customer.
We do our best to take pictures that represent the true colours of the fabric; however, different devices and monitors display colours using different palettes, so we can never make the photo correct for everyone. It is important to check your fabrics and make sure you are satisfied with the colours, prior to washing.
Similarly, though we try our best, flaws will occasionally slip past us. Please contact us if this happens so we can discuss it; also please be aware that as fabric is ultimately an organic product and thus imperfect, very small flaws and imperfections are considered normal and acceptable in the industry and may not be refunded.
When you contact us about a flaw, one of the questions we will ask you is how much of the fabric you are unable to use; please don't mistake this for us not wanting to make things right! We just have to depend on your eyes, as you are the one who can evaluate the issue most clearly. We trust that a fair compensation can be reached.