- About Us and FAQ
About Us and FAQ
Started in 2013, l'oiseau fabrics began as Michelle's search for Euro knits that were not locally available. Many disappointed trips into Calgary became a resolve to bring them in herself, and here we are! l'oiseau fabrics is a family-run online store located in Southeast Calgary, Alberta, Canada.
We (Michelle and Colin) run the store from and also homeschool our two young daughters. Michelle finds the suppliers, distributors and collections which end up in our store. She is our fabric hunter extraordinaire! Colin is s primarily involved in the technical side of the store and social media. Both of us cut your orders.
We hope you love our fabric the way that we do, and that you have a chance to create many beautiful things using it!
Q: How soon will my order be shipped?
A: We do our best to fill all orders within 2 business days, with shipping that day or the next depending on the time of day.
Q: How long will shipping take?
A: Within AB,SK and BC it's 1-2 business days, and 3-5 for the rest of Canada. Shipping to the USA is by courier, and is 2 day delivery, not including customs delays. Worldwide is 10-15 business days. If you need faster shipping, we can generate a custom shipping quote and send the package with a higher priority!
Q: You have run out a solid that I want. It is on your swatch card, will you be getting it back?
A: Yes, we will be reordering our Solid Basics collection and Interlock fabrics reliably. We do our best to make sure we don't run out, but if a particular color is ordered a lot there may be a gap between when it runs out and when the replacement arrives.
Q: You have run out a print that I want. Will you get it back?
A: We order our collections seasonally, so there is a small window in which we can get more. Often if you see a fabric from a seasonal collection, what we bring in the first time will be all that we can get. We do monitor the frequently requested fabrics and will reorder if possible, but there is never a guarantee.
Q: Can I come to your warehouse and shop?
A: Unfortunately we are not zoned for retail traffic, so we can not have local shopping; however, we can offer local pickup so you can save on your shipping costs.
Q: What are your business hours?
A: We work the store from 9-5 Monday through Friday, with additional hours on the weekends as we need. We'll do our best to respond to all questions before we close for the day :)