Shipping
Updated November 16th, 2023:
We are pleased to offer free Shipping within Canada and the US* for all orders over $150 CAD (before taxes, discounts and shipping)!
All orders within Canada are shipped with the least expensive of UPS Standard or Canada Post Expedited Parcel, so all orders will have tracking numbers. If you have a preference of delivery service please feel free to indicate it in your order comments, but if the fees are higher for your chosen service we reserve the right to assess that increase to you. Other delivery is available on request, fees may apply.
For orders to the US we offer UPS Standard (5-7 business day delivery) for $12. * Free shipping applies only to the continental 48 states, Alaska, and Hawaii. Armed Forces bases and other territories are excluded. We can not accept PO Box addresses in the USA as UPS can not deliver to them.
For all international orders (including US orders), customs and other duty charges are the responsibility of the receiver. Orders submitted during a short time period are combined by default if we are aware of them; if you prefer your orders to be shipped as separate shipments, please let us know in the order comments.
We can offer faster shipping levels as needed, and are happy to provide estimates. Please email us or send a message to us on our Facebook page to arrange this.
Returns Policy, Colour Quality and Flaws:
If you are not satisfied with your purchase, we certainly want to know! Please contact us and we will work with you. Returns will generally be accepted if you contact us within 10 days of receipt; please note that we can not accept a return of fabric that has been washed or cut by the customer.
We do our best to take pictures that represent the true colours of the fabric; however, different devices and monitors display colours using different palettes, so we can never make the photo correct for everyone. Dye lots also vary over time, so long standing products can drift from the colour of the photo. It is important to check your fabrics and make sure you are satisfied with the colours, prior to washing.
Similarly, though we try our best, flaws will occasionally slip past us. Please contact us if this happens so we can discuss it; also please be aware that as fabric is ultimately an organic product and thus imperfect, very small flaws and imperfections are considered normal and acceptable in the industry and may not be refunded. As with returns, we highly encourage you to inspect your fabric when it's received as any cutting or washing after receipt may limit our ability to refund or replace pieces; we just can't know at that point where the problem occurred.
When you contact us about a flaw, one of the questions we will ask you is how much of the fabric you are unable to use; please don't mistake this for us not wanting to make things right! We just have to depend on your eyes, as you are the one who can evaluate the issue most clearly. We trust that a fair compensation can be reached.
All issues need to be reported to us within 10 days of receipt, or they may not be considered.